Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including suburb and postal code, are correct. Delivery fees will be charged to customers. The delivery fee is calculated based on the delivery address and is at the discretion of FURNMART. FURNMART will make every effort to ensure all goods are delivered within the agreed delivery period. While we will make our best effort to deliver on time, the delivery date and time is subject to prevailing circumstances and may vary.

Delivery time slots are available Monday to Friday between 09:00 and 17:00 and Saturday between 09:00 and 13:00. A FURNMART branch will contact you to arrange for a suitable delivery time.

For deliveries outside our designated zones, please contact our branch and/or call centre to assist.

We kindly request that you make arrangements to ensure that you or an authorised representative, who has access to the premise, is present to receive the order at the pre-agreed time and location.

Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. In the event that nobody is present at the delivery address to receive the goods, the order will be returned to FURNMART and you will be notified accordingly. The delivery contractor will then attempt to contact you to arrange an alternative delivery date. FURNMART reserves the right to charge an additional delivery charge, should the circumstances require this.

For collection of goods from a FURNMART store or at our Distribution Centre, prior arrangements and notice is required.

Should you wish to have your order collected on your behalf, the person collecting the order will be required to produce a form of identification (ID Document, driver’s license, passport, national identity card), along with a letter from the person who placed the order and whose name appears on the invoice and order documentation.

Goods may be removed from original packaging, replaced in the packaging and sealed, prior to the delivery taking place. This is done to inspect the condition of the goods before delivery. Upon delivery you or the authorized person will be required to sign documentation confirming that you have received the goods in good condition. You are responsible for inspecting the goods on delivery and ensuring that nothing has been damaged in the delivery process.

Please note that if you selected the “in-store collection” option, you can only collect the goods at the store selected and during the confirmed collection dates and times.

You will receive e-mail notifications updating you on the status of your order. We will confirm via e-mail that your order has been received, and provide an indication of when to expect delivery of your order or when your goods can be collected from the selected store. You will also receive communication from the FURNMART branch confirming that your goods are ready to be delivered. You will be contacted via telephone to schedule the delivery of goods.